Automation
Your hotel, running itself.
A unified automation engine that connects every department — from guest communications to housekeeping to maintenance — without a single manual trigger.
Direct booking portal
Brand-specific rate plans
Auto-publish to channels
Guest data encryption
OTA commission tracking
Night Audit
Auto-Scheduled
Runs at 2 AM · No staff needed
Direct Bookings
↑ 31%
The Automation Shift
Why hotels stop doing it by hand.
The old way
Manual triggers
staff-dependent, inconsistent
Every guest communication requires someone to remember to send it. Inconsistent, error-prone.
Housekeeping coordination via WhatsApp. Maintenance escalations via phone calls. Night audit requires a dedicated staff member.
Revenue decisions made reactively. Rate parity violations discovered days after they happen.
With StayStack
Zero-touch ops
event-driven, automatic
Every guest communication is automated — confirmation, pre-arrival, in-stay, checkout, post-stay — without any staff action.
Checkout triggers housekeeping automatically. Maintenance SLAs escalate before they're breached. Night audit runs on a schedule.
Rate triggers respond to occupancy and lead time automatically. Parity violations alert the revenue manager in real-time.
What's included
Every tool your team needs, in one place
Guest Journey Automation
Every guest communication, perfectly timed.
- Booking confirmation → WhatsApp + Email auto-send
- Pre-arrival (3 days before): instructions, upsell, balance payment link
- Pre-arrival (1 day before): check-in reminder, room details
- Check-in → room assignment → housekeeping prep trigger
- In-stay: service request acknowledgement, status updates
- Pre-checkout (12 hours before): checkout reminder, invoice preview
- Post-checkout: thank you, loyalty points, review request
Automation Flow
Guest Journey · Pre-arrival
Booking Confirmed
Send WhatsApp Confirmation
Wait: 2 days before check-in
Send Pre-arrival Package + Upsell Offer
4 actions · Fully automated
Operational Automation
Hotel operations that run themselves.
- Checkout → housekeeping task auto-created
- Room inspection passed → front desk room availability update
- Maintenance ticket created → engineer assigned by department rules
- SLA breach → supervisor escalation notification
- Low inventory item → reorder alert + purchase request creation
- Night audit → scheduled, auto-run, report delivered to GM
Operational Automation
4 triggers fired today
Checkout detected
Housekeeping task created · Room 304
Room inspected ✓
Front desk notified · Room 201
Minibar scanned
Charge posted to folio · Room 412
Stock < reorder level
Purchase request created · Towels
Revenue Automation
Pricing that responds to the market, automatically.
- Occupancy threshold reached → rate increase trigger
- Lead time threshold → rate adjustment
- Event calendar → blackout or surge pricing trigger
- Rate parity violation → alert to revenue manager
- Competitor rate drop → notification to GM
Revenue Automation
3 alerts today
Rate parity violation: Booking.com ₹200 below your BAR
10 min ago
Occupancy hit 80% → Rate increase rule triggered
32 min ago
Competitor A dropped rates by ₹400 tonight
1h ago
Revenue automation active · 5 rules running
Internal Communication Automation
Reports and digests delivered without anyone sending them.
- Daily operations digest → GM inbox every morning
- Housekeeping completion % → supervisor 11am report
- Outstanding maintenance tickets → engineering daily report
- Revenue summary → owner portal weekly email
Automated Reports
Daily GM Digest · 7:00 AM
StayStack Daily Digest
Good morning, Rahul! Here's your daily briefing.
Thursday, 11 Apr 2025 · Delivered at 7:00 AM
Occupancy
87%
Revenue
₹48K
Arrivals
14
ADR
₹5,800
2 items need your attention
· 2 maintenance tickets overdue SLA
· Rate parity violation on Booking.com
Complete Feature List
Everything included — no hidden add-ons.
Operator Outcomes
Real results. Real hotels.
1 FTE
Reduction in front office staffing
Boutique hotel, 45 rooms
Zero
Manual triggers for any workflow
All automated properties
Auto
Night audit runs without staff
Every StayStack property
All
Departments connected by automation
Guest, ops, revenue, reporting
“We reduced our front office staffing by 1 FTE after automation took over routine communications. The team now focuses on actual guest service.”
Meera Bose
General Manager · Arjun Palace Hotels
Frequently Asked Questions
Common questions about the Automation Engine
Automate your entire operation.
See how StayStack's automation engine connects every department — so your hotel runs on triggers, not manual effort.